Purchase Terms and Conditions

Orders

Orders are processed from Monday to Friday between 9 am and 4 pm. Orders received after 4 pm will be processed on the next available working day.

Returns and refund

To make a return you have to login. If you made your purchase as a guest, please contact our Customer Service. You may return goods within 14 days of having received the purchase, and request refund.

You will receive by mail a confirmation of the Air Way Bill, which you will attach to the outside of the parcel. You will also be provided with instructions on how to proceed.

The objects you intend to return must be in their original state, without any alterations of any kind. We will not accept returns of any product which has been worn, washed, cleaned or damaged.

We will not accept returns where the original label is not intact and attached as it was originally.

If you no longer have the original box, please use a box of similar size.

Once received, the returned goods will be processed and checked by the appropriate department in the necessary time.

If the return is accepted, we will proceed with the reimbursement within seven working days, using the payment method that had been used originally at the time of the purchase.

The method of payment may have an influence on the time necessary for the reimbursement to reach you.

Only the person who originally made the purchase can return the goods. We will not accept returns from third parties or recipients of gifts.

Shipments

Free shipment in Italy and UE in 2 to 4 working days*

In Italy for the following regions shipment could take 2 extra days: Basilicata, Campania, Puglia and islands.

_{* Except products where it says “shipment 15 working days”}

Forms of Payment

We accept the following forms of payment:

Credit Cards
We accept both Master Card, Visa and Amex so you can use either of these for your payments on our on-line shop.

Paypal
If you already have a PayPal account, use your password and email and proceed with the payment.

Order and pick up at our boutique

With Manzoni 24 you will experience a very special and unique shopping experience, just like our story is. To guide and assist every customer in the choice of the perfect garment, we endeavour to ensure that they are afforded our services of excellence.

Purchase the garment of your choice and click the “pick up in our boutique” option during the payment process. You will get a confirmation email advising you when the article of your choice will be available to be picked up in our boutique.

Once you receive this notification you can come and pick up your purchase. You only need to show your ID and a copy of the confirmation email.

We are waiting for you!!!